Spring International has been partnering with Ward Transport & Logistics Corporation, a family-owned company with approximately 1,400 employees, since 2018. Ward is a regional LTL carrier that operations in 9 states in the Mid-Atlantic region and has been in business for 90 years providing transportation solutions to customers. Ward believes that everyone working together as a team is essential for the company to achieve its goals. Every employee has the ability to make an impact to the company’s results and it is important for them to understand that what they do has an impact on the company.
Understanding the only way to achieve company goals is by getting employees engaged, Ward began focusing on employee engagement several years ago and uses an employee engagement survey to help measure progress. Using feedback received through the surveys, Ward has improved communication with employees – shifting from one-way, top-down communication to two-way communication. Ward wants employees to feel like their voice is heard and have opened the lines of communication to include everyone as a team.
Tim Mikesec, Ward’s Chief Financial Officer, credits their gains in employee engagement to enhanced employee voice and trust. By using Spring’s online reporting and action planning tool, Ward is able to ensure survey results are shared with employees and leaders follow up on the feedback received. Employees see action being taken as a result of their feedback and thus are more eager to participate in future feedback opportunities.
By partnering with a third party, Spring International, for all data collection, analytics and reporting – employees feel confident they can give their feedback anonymously. Ward leadership reinforces the importance of the confidentiality of employee feedback and builds trust with employees. This established trust has led to more candid and honest feedback.
The surveys are a very useful tool to understand the level of engagement with the employees and provide a consistent mechanism for employee voice. In the words of Mr. Mikesec…
“Providing feedback is important to show employees you are listening even if it is not feasible to implement all suggestions immediately. This will ultimately help improve engagement and get you one step closer to achieving your goals.”
Whether employees are out on the road, at a facility, working from home or even back in the office – they all have a voice through the Ward employee survey. Coupled with leadership buy-in, commitment and action – Ward continues to demonstrate their commitment to employees – making them a truly great place to work.
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